SUPPORT

Protect the evidence first. Then resolve the issue.

Send only the minimum information needed and include the relevant case, relationship or order number. Do not send sensitive material to an unverified “support” contact.

Locate the record

Save the case, relationship, proof or order number—or the transaction hash shown by the product—and note the time and time zone. Do not paste a live invitation link, payment secret or full identity document into a ticket.

Use the in-product route

If you can sign in, submit from the Appeal or Review action on the related relationship, help item, clue or order so the request is bound to the right record. Use the account-deletion request under My for account closure. Unsettled financial duties may require manual review first.

Choose one category

Use the closest category: account and one-person-one-ID, relationship and invitation, privacy and harassment, or USDT and order. Attach only the minimum evidence needed. Do not use identity documents, original couple photos, private keys or seed phrases as routine attachments.

No public support email yet

This repository contains no verified public support address, so this page does not invent one. When an official address is enabled, it should appear both here and inside the product. Until then, do not send identity or payment material to any email claiming to represent Marrel.

Urgent risk

Marrel is not an emergency or law-enforcement service. If you face immediate physical danger, extortion or financial loss, contact the emergency services, law-enforcement body or qualified professional in your location first, and preserve the original evidence.

TICKET · MARREL

Ticket template

Copy this into the relevant in-product Appeal or Review form.

Issue category:
Related ID (do not include an invitation token):
Date, time and time zone:
Device / browser:
What happened (no sensitive secrets):
What you want Marrel to review or do: